Personal data protection policy

TrvlOut Limited tries to protect as much as possible the right regarding the confidentiality and the image of the users of the site. Our intention is to offer you, the user of the site, a safe online experience that will not negatively affect your personal life. In this regard, we make every effort to ensure that the information you enter into our database is used exclusively for your intended purpose.


The personal data we process

By accessing it or by the activity of promotional or advertising messages, TrvlOut will process personal information likely to identify a certain person. The personal data we process may include:


A. Personal data provided by you

When you order a service from our site or through our other contact methods (phone, email, chat, Facebook or any social network, etc.), we will ask you not to provide personal information, including your name. and first name, phone number, email address, billing details.

Based on your choice, among our services, if they include a plane ticket, we will also retain the following information: plane ticket number, reservation number, ticket price, reservation code, flight number, date and place of departure / return , the destination of the flight and any other details regarding the service related to the plane ticket.

If the services you choose include hotel accommodation, travel packages, car rental, transfers, tickets to the destination or any other travel service, we will retain the following information: reservation number, voucher number, reservation price, hotel name, star number of the hotel, destination or any other information related to the accommodation services / travel package.

If the services you choose are related to a travel insurance number, we will also retain all information related to the insurance: destination, period covered, insurance price, personal insurance details.

When you subscribe to the TrvlOut Newsletter, we will ask you not to provide your email address.

When you write to us, using the forms on our website, we ask you not to provide your contact details: name and surname, email address, telephone number.


B. Personal data that we collect automatically

When you visit the TrvlOut website, we automatically collect certain information, which includes, but is not limited to, your IP address, cookie information, more precisely the date and time you accessed our services, hardware, software or browser. the information you use and the information about your computer's operating system, such as the language and location settings from which you access our services.

When you purchase a service or subscribe to our Newsletter, we also collect information about the history of your searches and purchases and your activity on our website, including information about clicks and pages. that you saw.


C. The personal data you provide us about other people

When you purchase a service from our website or through any other channel (phone, e-mail, chat, face to face at our headquarters, Facebook or any other social network, WhatsApp, etc.), you can make a trip with other people, whose details you provide to us as part of the booking process or you can purchase a service on behalf of someone else. Under these conditions, it is your responsibility to ensure that the person whose personal data you have provided is informed of this and has understood and accepted the way we use that information, as described in the Privacy Policy.


Collection and use of personal data by TrvlOut

TrvlOut uses your stored personal information - the details provided at registration and the activity you carried out on our site - especially to facilitate your access to the site, to improve products and services and to inform you about the latest products and services you are interested in.

We may use your personal data exclusively for the following purposes ("Authorized Purposes"):


A. Providing our services

First of all, we use your personal data to provide you with the travel services you have ordered.


B. Communicating with you

We use your personal data to contact you about the services you have purchased from us. We may contact you by email, mail, phone or text message. The method depends on the contact information you previously shared with us and the method by which you contacted us.


Reasons we may contact you include: 

managing the travel services you have purchased;

confirmation, from you, of the details of your trip;

offering, free of charge, our consulting services for the services related to the purchased trip: how to get from the airport to the hotel, what to visit at the destination, which area in the chosen destination is recommended for booking accommodation, etc .;

responding to or handling any requests from you;

sending you a questionnaire or inviting you to give us a review of your experience with us after purchasing our services;

sending you other information or administrative materials related to the services you have purchased, such as security alerts, how to contact us if you need assistance while you are away and the information we consider it could be useful in planning your vacation;

sending you a questionnaire or inviting you to give us a review of your experience with your service provider or hotel;

sending, to you, the materials related to future bookings or a summary of previous bookings you have made through TrvlOut;

If you mention to us that a guest review is useful or not, we will add this aspect to the feedback received from other customers, in order to sort and prioritize the guest reviews. We do this to help other customers like you find the best services that suit them.


C. Customer service

You can contact our customer service 24 hours a day, 7 days a week.

Your personal data, such as information about the services you have purchased or information about your user account, is used to find the right solutions for your requests and to answer any questions you may have. about the services you purchased or any other questions.

When you contact us (by phone, email, chat, face to face at our headquarters, Facebook or through any other social network, WhatsApp, etc.), the agents TrvlOut will ask you for some details, in order to identify you properly. . We will ask you questions about the details you provided to us during your bookings, so if you are unable to provide us with enough details, we may not be able to help resolve your request.


D. Marketing activities

We use the personal data you provide for marketing activities, which may include:

use your email address to send you the newsletter about our products and services. You can unsubscribe from email marketing communications at any time by clicking on the Unsubscribe link, included at the end of each email;

based on the information regarding your previous searches and acquisitions, we can include in our Newsletters personalized offers, in order to allow you to choose from the best offers that might interest you;

if you participate in other promotional activities that we carry out, relevant information will be used for the administration of these activities;

from time to time, we may ask you to participate in marketing research. When you are invited to participate in such research, you will receive all the information necessary to understand what personal data is collected and how your personal data is still used.

You must be at least 16 years old to subscribe to our email marketing communications.

Legal grounds for processing your personal data

Taking into account the fact that you have the right to know the purpose of processing your personal data, we will inform you prior to the processing of your personal data for purposes other than those for which you disclosed your personal data.


Execution of contracts with our clients

Based on the contract or the terms and conditions accepted by you, as a client of TrvlOut, we will process your personal data that you have provided to us, as well as any other data necessary for us to be able to provides our services, according to the contractual provisions and those of the Romanian law.

Execution of the contract concluded with you is the legal basis for the processing of your personal data for the following purposes: providing our services, communicating with you and activities related to customer service.


Legitimate interests

We may use your information for legitimate interests, such as the provision of our services, if the service is purchased by someone other than the recipient.

We may use your information for our legitimate interests, in order to provide you with the best and most appropriate content of the website, emails and newsletters, to improve and promote our products and services and the content of the site. our website and for monitoring calls, for administrative purposes, including for the security of our headquarters and for legal purposes.


Your consent

We use your personal data based on your specific consent to subscribe to our newsletter on our products and services. You can withdraw your consent by clicking on the unsubscribe button at the end of each email or by sending an email with the text "Unsubscribe" to


Legal obligations

We may process some of your data in the context of providing services, based on legal obligations (eg, for reporting purposes or for purposes of combating money laundering) or obligations imposed on the TrvlOut site by applicable laws.


Distribution and disclosure of personal information

As a rule, TrvlOut will not provide (by sale or rental) to third parties your personal information. However, TrvlOut will transmit the information to third parties, when this is necessary for the purpose of data processing, such as the following cases:


a.Travel service providers

The personal data necessary to provide the travel services you have purchased will be transferred to third party companies, so that the ordered travel services are provided.


b. Business partners

We may work with business partners who offer services sold on our site (accommodation, insurance, payment providers or other travel-related services). When you purchase a service from us, certain personal data necessary to provide such services, such as your name and email address, home address, payment details and other relevant information, may be passed on to partners. our business. The data transmitted to our business partners are limited to the personal data necessary for the provision of the service, according to those established by the business partners.


c. Competent authorities

We may disclose personal data to law enforcement agencies, to the extent required by law or is strictly necessary for the prevention, detection or prosecution of crimes and fraud or if we are otherwise required by law to do so. this thing. We may be required to disclose personal data to the Competent Authorities in order to protect and defend our rights or assets or the rights and assets of our business partners.


d. Other situations

In certain specific situations, when we collect your personal data, we may ask for your consent for the transmission of such data to third parties. In this case, we will inform you about such processing and we will not transmit the data before obtaining your consent.


Persons empowered with the processing of personal data

For the processing of personal data, we may use authorized persons for the processing of personal data, such as IT solution providers required for business management, including accounting solutions, contract management solution providers or conference organizers. We will enter into agreements for the processing of personal data with all persons empowered to process personal data, which will include appropriate clauses to ensure that they assume their obligations to process personal data (including the obligation to delete them) in agreement in full compliance with applicable laws and that it provides adequate protection for your personal data.


Storage duration

We have implemented technical and organizational measures to organize the process and the criteria presented for deleting your personal data.

Your personal data will be deleted when it is no longer reasonably necessary for the authorized purposes or when you withdraw your consent (where applicable) and it is no longer necessary, from a legal point of view, for us to we still store this data. However, we will retain your personal data, where necessary to support or defend you or others against any legal claims, until the end of the relevant retention period or until the claims in question have been resolved. .


Security of personal data

Personal data is secured against threats and we ensure that it is protected by an IT infrastructure and appropriate security measures. Moreover, we have implemented internal measures, which allow us to discover, notify and document security breaches in the shortest possible time.

If we discover any violation of personal data, which poses a risk to your rights and freedoms, we will inform the National Authority for the Supervision of Personal Data Processing. You will be informed of the breach of your personal data if this leads to a high risk to your rights and freedoms.

Your rights regarding the processing of personal data

You have the following rights for the processing of personal data:

The right to access your own personal data.

The right to correct your own inaccurate personal data.

The right to restrict the processing of one's personal data. This right is available to you when:

you dispute the accuracy of your personal data that we process;

the processing of your personal data is illegal;

we no longer need your personal data for the purpose of processing, but they are necessary for you to establish, exercise or defend a right in court;

you objected to the processing of your personal data, for the period of time in which it is verified whether the legitimate rights of the operator prevail over your rights.

If you have any questions regarding the processing of your personal data or if you wish to send us a request or to exercise any of your rights related to the processing of personal data, please contact us at

We will analyze each request and inform you about the actions taken, in the shortest possible time, within a maximum of one month. If we need more information from you or if we encounter difficulties in resolving your request, we will inform you without delay that we need more time to perform a proper analysis of your request.

If you consider that we have not been able to solve all your requests or if you are not satisfied with our answers, you can submit a petition to the National Authority for the Supervision of Personal Data Processing. You can also go to court.


Amendments to the Personal Data Protection Policy

If we decide to amend this notice to provide better protection of your rights and personal data, we will post the new version here, and it will replace the current version.

Thank you for trusting us with your personal data and for devoting part of your time to reading our notification regarding the processing of personal data. Please do not hesitate to contact us if you have questions about your personal data and the processing we perform of this data.